Upskill Platform Privacy Policy

 

Baltu Technologies Upskill Platform Data Privacy Policy
PREPARED FOR
Baltu Technologies Inc.
EFFECTIVE DATE: Jan 1, 2024
LAST UPDATED: Oct 25, 2024

Contact: legal@baltutech.com
Website: www.baltutech.com

Summary

Baltu Technologies is committed to safeguarding the privacy of our users on the Upskill Platform. This Data Privacy Policy outlines how we collect, use, share, and protect personal data in compliance with U.S. data protection standards, California Consumer Privacy Act (CCPA) requirements, and GDPR regulations for users in the EU and UK.

Quick Overview:

  • Data We Collect: Includes user-provided data such as name, email, and professional background, and usage data to improve user experience.
  • Chatbot: AI chatbot interactions are reviewed for accuracy but do not retain unnecessary data.
  • Data Sharing: With user permission, data may be shared with job opportunity partners, only upon explicit user choice.
  • Third-Party Tools: Some third-party services enhance the platform, but they don’t retain or use data beyond specific functions.
  • User Rights: Users control their data and can update, access, or delete it as desired.

Privacy Policy

Welcome to the Upskill Platform, a service provided by Baltu Technologies Inc. (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, share, and protect the personal data of users who access and interact with our platform. For any questions, contact us at legal@baltutech.com.

Contents

  1. Information We Collect
  2. How We Use This Data
  3. Data Sharing and Third-Party Access
  4. Employer and Community Partners’ Permitted Use of Shared Data
  5. Data Retention
  6. Data Security
  7. User Rights
  8. International Data Transfers and GDPR Compliance
  9. Cookies and Tracking
  10. Privacy and Security Incident Response
  11. Updates to this Policy
  12. Contact Us

1. Information We Collect

1.1 Personally Identifiable Information (PII): Names, last names, usernames, email addresses, and optional data (e.g., phone number).
1.2 Other Personal Information: Includes job preferences, professional background.
1.3 User Authentication Data: No passwords stored; we get reset notifications.
1.4 Learning Progress and Course Engagement: Course enrollment, quiz scores, timestamps, and comments.
1.5 Usage Data: Session duration, page views, and platform interactions.
1.6 Chatbot Interactions: Collected to improve chatbot accuracy and relevance.
1.7 Digital Certifications: We store digital copies of certificates earned by users.
1.8 Communication Records: Emails between users and Baltu Technologies for support.

2. How We Use This Data

2.1 Learning Management and User Engagement: To facilitate course engagement and track progress.
2.2 User Account Management and Authentication: For secure login and user account management.
2.3 Communications: To provide updates and support.
2.4 Enhanced Learning Experiences: Analyzing data to improve platform offerings.
2.5 Employer Partner Connections: With user consent, data is shared for job matching.
2.6 Community Partner Connections: To offer third-party support services and opportunities.
2.7 Support Users: Chatbot interactions and feedback help improve the platform.
2.8 Deliver and Improve Services: Personal and usage data enhance platform functionality.

3. Data Sharing and Third-Party Access

3.1 Employer Partners: With user consent, for job placement and career pathways.
3.2 Community Partners: To connect users with external resources and services.
3.3 Service Providers: Trusted third-party providers for operations (e.g., AWS for storage).
3.4 Legal Requirements: When required by law to protect rights or public safety.
3.5 AI Chatbot Interactions: Reviewed to improve chatbot performance.
3.6 Third-Party APIs: Used for functionality, limited to necessary data only.
3.7 Data Sharing for Job Opportunities: Shared only upon user consent for job pursuits.

4. Employer and Community Partners’ Permitted Use of Shared Data

Data shared with Employer and Community Partners supports user career development:

4.1 Personal Identifiable Information (PII): Names, emails, and, if available, phone numbers.
4.2 Learning Progress and Engagement Data: Enrollments, completions, quiz scores, and certificates.
4.3 Employment-Related Information: Professional background to facilitate job alignment.
4.4 Permitted Uses: Supporting learning, connecting with job resources, and direct communication with user consent.

5. Data Retention

5.1 Data is retained only as necessary for services, legal, and contractual requirements.
5.2 Users may request data deletion.
5.3 Security logs and certifications are retained until requested otherwise.

6. Data Security

Baltu Technologies uses industry-standard practices, including:

6.1 Encryption: TLS for data in transit; AES-256 for data at rest.
6.2 Access Controls: Role-based access for authorized personnel only.
6.3 Routine Security Assessments: Regular audits and assessments for data protection.

7. User Rights

Users have rights regarding their data:

  • Access and Correction: Users may request data access and corrections.
  • Data Deletion: Users can request data deletion, subject to compliance.
  • Opt-Out of Data Sharing: Users may withdraw consent for data sharing.

8. International Data Transfers and GDPR Compliance

Data is stored in the United States. While not a participant in the EU-U.S. Data Privacy Framework, Baltu Technologies complies with GDPR standards through rigorous data protection measures.

9. Cookies and Tracking

We use cookies and tracking to improve user experience. Users can control cookie preferences via browser settings.

10. Privacy and Security Incident Response

Baltu Technologies has a response plan for potential breaches. Users will be notified in the event of a data breach and appropriate mitigation measures will be taken.

11. Updates to this Policy

Baltu Technologies may update this policy to reflect changes in practices or legal requirements. Users will be notified of significant changes.

12. Contact Us

For questions or requests related to this policy, contact us at:

Baltu Technologies Legal Team
Email: legal@baltutech.com
Mailing Address: PO Box 2164, Higley, AZ, 85236